HP printer is offline or not responding (Windows, macOS)

Solution 1

If your HP DeskJet Ink Advantage 2135 printer is showing as offline or not responding, there are several troubleshooting steps you can try:

• Check the printer connection: Make sure that the printer is properly connected to your computer or network, and that the cable is securely plugged in. If you're using a wireless printer, make sure it's connected to your Wi-Fi network.
• Restart the printer: Turn off the printer, unplug it from the power source, wait for 30 seconds, and then plug it back in and turn it on.
• Check the printer status: In Windows, open the Control Panel and go to Devices and Printers. Right-click on the printer icon and select "See what's printing". If there are any pending print jobs, cancel them and try printing again.
• Update printer drivers: Check for any available updates for the printer drivers. You can do this by visiting the HP website and searching for your printer model. Download and install the latest driver software available.
• Restart Print Spooler service: In Windows, type "services.msc" in the Start menu search bar, and then open the Services app. Locate the "Print Spooler" service, right-click on it and select "Restart".
• Reset the printer: Refer to your printer manual to reset your printer to its default factory settings.

If none of these steps work, you may need to contact HP support for further assistance.

Solution 2

To ensure that the content is original and not copied, I have rewritten the given text as follows:
If you encounter an issue where your HP printer is not responding or appears offline while using Windows or macOS, follow the steps given below to troubleshoot the problem. After each task, try using the printer to check if the issue is resolved.

• Check if the printer is ready to print
• Firstly, ensure that your printer is turned on and in a ready state with no error messages or flashing lights on the control panel.
• Press the Power button to turn on the printer or wake it up from sleep mode.
• Check the control panel for any error messages or flashing lights, and resolve them before using the printer.
• Restart your printer as well as your computer or mobile device to eliminate any possible error conditions.
• If your Wi-Fi is slow or unstable, restart your router by disconnecting its power cord, waiting for 15 seconds, and then reconnecting the cord.

Note that restarting the router will temporarily disconnect all the devices from the network and the internet.