The HP Sprocket Plus Printer is a portable pocket-sized printer manufactured by HP. It is designed to print photos directly from a smartphone or tablet using Bluetooth technology. The printer uses a special ZINK (Zero Ink) technology that eliminates the need for ink cartridges or ribbons. Instead, it uses heat to activate and colorize the dye crystals embedded in the ZINK paper, producing vibrant, smudge-proof, and water-resistant prints.
The HP Sprocket Plus Printer offers several features, including a compact and lightweight design, compatibility with both iOS and Android devices, and the ability to customize and edit photos using the companion mobile app. The printer connects wirelessly to a mobile device via Bluetooth and can print 2.3 x 3.4-inch photos within seconds. It also allows users to print directly from social media platforms such as Instagram and Facebook.
Causes and solutions for issues with the HP Sprocket Plus Printer:
a. Printer not connecting to the mobile device:
- Cause: Bluetooth connectivity issues or incompatible devices.
- Solution: Ensure that the printer and mobile device are in close proximity and that Bluetooth is enabled on both devices. Restart the devices and try reconnecting. If the issue persists, check for compatibility with the specific mobile device model and operating system. Update the firmware of the printer if necessary.
b. Poor print quality:
- Cause: Low battery, outdated firmware, or using damaged ZINK paper.
- Solution: Charge the printer fully or replace the batteries. Check for firmware updates and install them if available. Use fresh and undamaged ZINK paper to improve print quality.
c. Paper jams:
- Cause: Inserting multiple sheets of ZINK paper at once or using wrinkled or damaged paper.
- Solution: Open the printer and remove any jammed paper carefully. Ensure only one sheet of ZINK paper is loaded at a time and that it is inserted correctly. Use smooth and undamaged paper.
d. Printer not turning on:
- Cause: Low battery or a faulty power button.
- Solution: Charge the printer or replace the batteries. If the power button is not working, contact HP support for further assistance.
Manual reset of the HP Sprocket Plus Printer:
To reset the HP Sprocket Plus Printer manually, follow these steps:
- Locate the reset button on the printer. It is a small hole typically located on the bottom or back of the device.
- Straighten a paperclip or a similar small, pointed object.
- insert the paperclip into the reset hole and press gently until you feel a slight resistance.
- Hold the reset button for about 3-5 seconds and then release it.
- The printer will restart, indicating that the reset process is complete.
Resetting the HP Sprocket Plus Printer using Resetter Tools Application:
There is no official resetter tool application provided by HP specifically for the Sprocket Plus Printer. HP recommends using the manual reset method mentioned above. It is important to note that using third-party resetter tools may void the printer's warranty or cause further issues. Therefore, it is advisable to contact HP support for assistance or follow their official guidelines.
Common issues that occur with the HP Sprocket Plus Printer:
- Printouts have streaks or lines: This can be caused by dirt or debris on the printer's rollers. Clean the rollers with a lint-free cloth or use the designated cleaning card provided with the printer.
- Printer not recognized by the mobile device: Ensure that Bluetooth is enabled on both the printer and the mobile device. Restart both devices and try reconnecting. If the issue persists, check for firmware updates for the printer or consult the HP support website.
- Printer not printing or printing slowly: Check the battery level or replace the batteries. Make sure the ZINK paper is correctly loaded and not damaged. Try closing and reopening the mobile app or restarting the printer.
- Printer running out of paper quickly: Verify that only one sheet of ZINK paper is loaded at a time. If multiple sheets are inserted, the printer may automatically eject them. Additionally, check the paper specifications and ensure that you are using the correct type and size of ZINK paper recommended by HP.
- Bluetooth connection drops frequently: Ensure that the printer and mobile device are within the recommended Bluetooth range. Keep them away from potential sources of interference, such as other electronic devices or walls. If the issue persists, update the printer's firmware or consult HP support for further assistance.
If any of these issues persist despite troubleshooting attempts, it is recommended to contact HP customer support for more specific guidance or to explore warranty options.